Download the app from the app store (Android or Apple), links can be found in the bottom menu or the ‘Join’ button. Complete a short identification process, including providing personal information, uploading ID (clear photos of valid ID, license, and passport), and a selfie for live verification; customer approval will usually be given by the end of the following business day.
Questions & Answers
It is important to us to provide you with all the information you need, so, we have concentrated it all in one place.
App
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The app is fully owned by Prepay, the known and reliable app. Your money is protected by the most advanced technology and is located at the International Bank under management of the investment company Psagot. In the event your mobile phone is lost, you can enter from any device and download the app. Your wallet cannot be accessed without your personal password or biometric identification.
For any problems, we available on the phone or on WhatsApp on the number 03-5101410
Sundays-Thursdays 09:00-17:30 and Fridays 09:00-12:00 -
The app is a digital account which is not connected to a bank account – but you can manage balances in it like any bank account, including receiving wages, transfers in Israel and abroad, receiving and transferring to contacts and more…
Beside managing balances in the app, the wallet is tied to a top-up card from MasterCard, and the card includes the customer club, which provides you with unlimited 10% discount in a variety of leading chains.
ניתן להפקיד לאפליקציה בהעברה בנקאית ( בהערות רושמים את מספר הסלולר של בעל החשבון בפריפיי שאליו רוצים להפקיד), בכרטיס אשראי, או בהפקדת מזומן באחד מסניפי פריפיי ברחבי הארץ
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Money transfers abroad are possible when there is a credit balance in the app; transfers can be made to almost any country in the world.
In addition, you can make cash transfers which can be collected from a variety of locations in the destination country.*Please note that the commissions change according to the destination country.
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The app is free (deposits, transfers between contacts, using the club and more…), excluding transfers from the app account to a bank account in Israel, which costs ILS 10, and transfers abroad, with variable commissions in accordance with the destination.
Card
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A prepay MasterCard can be purchased from every Prepay distributor or ordered through the app. The card can be topped up simply and conveniently through the wallet. The card is from the internationally renowned MasterCard and is accepted by over 40 million businesses in Israel and around the world. To order a card, the wallet owner must provide proof of address.
The card can be used in stores, online and for withdrawing cash.
Please note! In gas stations and convenience stores, ILS 300 is captured by the business at the time of purchase. The balance is released after 2 business days.
*The card cannot be used for the purposes of gambling.
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The card costs a one-time payment of ILS 45, which comes off the balance in your wallet. We offer a variety of tracks for customers to choose from, and commissions change according to the chosen track. Want to read more? Go to the ‘Tracks’ page.
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In the event of loss or theft of the card, it must be blocked immediately in your personal area on the app, on the website or the telephone call center during working hours, or on WhatsApp on: 03-5410444
Customer Club
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Every Prepay customer is a club member, and enjoys all the benefits the club awards our customers.
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The club provides 10% discount in over 50 chains across the country – use is simple and convenient, money can be topped up from the app to the club (if there is remaining unused money, it can be returned to the wallet).
How does it work? – You upload ILS 100 to your virtual benefits card from the digital wallet, and only ILS 90 will come out of your wallet. Payments can be used in store.
In order to pay, show the salesperson your multi-pass code which is on your club card in the app.